We sent a real inquiry through your intake channels — the same way a potential client would. The screenshot below shows exactly how long it took for someone at your firm to respond. Most firms we audit have the same blind spots.
Conducted February 2026 — via your public intake channels
We sent a genuine inquiry through your primary intake channel. The first response took significantly longer than the 5-minute window where conversion rates drop by 80%.
Response time: 4-48 hours typicalInquiries received outside business hours (evenings, weekends, holidays) received no response until the next business day. 40% of inquiries come in after hours.
Gap: 12-60+ hours on evenings & weekendsWhen a response did come, there was no automated qualification process. High-value cases and spam inquiries were treated the same way — or the response was generic.
No scoring or prioritization detectedFacebook and Instagram inquiries either received no response or were treated as lower priority than website forms — despite being real prospective clients.
Multiple channels unmonitoredHere's the math on slow intake — based on what we see across hundreds of law firm audits:
Prospects who don't hear back in 5 minutes call the next firm on their list. You already paid for these leads.
Nearly half of all inquiries arrive outside of 9-5. Without coverage, they go unanswered until the prospect has already moved on.
For firms handling 50+ daily inquiries, slow response times translate to hundreds of thousands in lost cases per year.
The highest-performing firms we work with don't have bigger intake teams. They have smarter systems.
"Before Ignition, we had 25 people just answering intake inquiries. Now we have 7 — and we're booking 40% more consultations than before. The AI handles the initial engagement better than most humans, and it never takes a day off."
Book a 15-minute call and we'll walk you through your specific findings live — including your response times, channel gaps, and exactly how much revenue is at risk.
See My Audit Results LiveYou've seen the gap. On this call, we'll walk through your specific audit results, show you exactly how many leads you're losing, and map out a system that responds to every inquiry in under 60 seconds — across every channel.
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